6 - Resource Management
6.1 Provision of Resources
Identify and provide resources required to implement, maintain and continually improve your Quality Management System
Identify and provide resources required to enhance customer satisfaction by meeting customer requirements.
6.2 Human Resources
6.2.1 Employ and use competent personnel.
6.2.2 Regularly review employee competence. Provide and evaluate training and keep records of education, training, skills and experience. Promote employee awareness of quality within the organisation.
6.3 Infrastructure
Identify, provide and maintain infrastructure needs such as buildings, work areas, equipment and transport. Infrastructure includes hardware, software, information systems and communications equipment.
6.4 Work Environment
Identify and manage the work environment required to carry out your activities satisfactorily. Examples of conditions under which work is performed could include safety, hygiene, noise, vibration, temperature, humidity, light, air quality, weather, etc.
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7 - Product Realisation
7.1 Planning of Product Realisation
Plan, develop and record product realisation processes
7.2 Customer-related Processes
7.2.1 Identify customers' product requirements including delivery and post-delivery activities. Verify product statutory and regulatory requirements and any other additional requirements. Requirements could include warranties, maintenance, recycling, final disposal, etc.
7.2.2 Review your customers' product requirements, maintain records of product requirement reviews and control changes in customers’ product requirements.
7.2.3 Communicate with your customers.
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