8 Measurement and remedial requirements
8.1 Perform remedial processes
Plan remedial processes
Implement remedial processes
8.2 Monitor and measure quality
8.2.1 Monitor and measure customer satisfaction
8.2.2 Plan and perform regular internal audits
8.2.3 Monitor and measure quality processes
8.2.4 Monitor and measure product characteristics
8.3 Control nonconforming products
Develop a procedure to control nonconforming products
Identify and control your nonconforming products
Re-verify nonconforming products that were corrected
Control nonconforming products after delivery or use
Maintain records of nonconforming products
8.4 Analyse quality information
Define quality management information needs
Collect quality management system data
Provide quality management information
8.5 Make quality improvements
8.5.1 Improve quality management system
8.5.2 Correct actual nonconformities
8.5.3 Prevent potential nonconformities
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NOTE
BS EN ISO 9001:2000 - Requirements.
BS EN ISO 9000:2005 - Fundamentals and Vocabulary.
BS EN ISO 9004:2000 - Guidelines for Performance Improvements
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