Services

The following is a summary of the services we can offer your company.

New BS EN ISO 9001:2000 and/or BS EN ISO 14001:2004 Systems

We can prepare and implement from scratch:

A Quality Management System
An Environmental Management System
A combined Quality and Environmental Management System

Existing BS EN ISO 9001:2000 and/or BS EN ISO 14001:2004 Systems

If you are unhappy with your existing system/s we can:

Re-write all or part of your system
Simplify any unnecessarily over complex areas
Cut down on the number of Process Procedures
Ensure that only the required documents and records are kept
Advise on the implementing of a part or wholly paperless system

Support for BS EN ISO 9001:2000 and/or BS EN ISO 14001:2004 Systems

We can provide on-going support in the following areas:

Management Review
Internal Auditing
Document and Record Control
Customer Satisfaction Surveys
Monitoring of Non-conformances and Complaints
Quality Planning and Quality Objectives
Training Plans and Reviews
Approved Supplier Documentation and Review

Dealing with problems highlighted in your last Certification or Surveillance Audit

If your Certification Body has identified areas where Corrective Action is required we can:

Interpret their findings and prepare a Corrective Action Plan
Explain the problems to your employees and demonstrate how to rectify them
Where required, rewrite any areas of your Quality Manual or Procedures
Replace or redesign any unsatisfactory documentation
Work with your employees to rectify identified deficiencies
Audit the area/s to ensure that changes work and that evidence of this is available

In addition….

We will work closely with your employees to ensure that your Quality and/or Environmental Management Systems are a true and accurate reflection of your company’s activities.

We will provide any Quality and/or Environmental training identified during our visits
We will at all times simplify terminology and documentation
We will attend any meetings or external audits as required by you
We will provide ongoing telephone and/or e-mail support